Anders Hedin Invest årsredovisning ENG 1
BUSINESS CONCEPT, STRATEGY, ENVIRONMENT AND QUALI
TY BUSINESS CONCEPT The Group will be a leading partner in meeting market demands for automotive transportation. We generate value for our customers through first-rate availability, service and delivery reliability. Our cooperation with customers and suppliers will lead to long-term sustainability and continued development. STRATEGY Our overall strategy is profitable growth. Profits will increase steadily through improved service, greater productivity and motivated employees. Growth will take place in automotive-related activities. QUALITY AND ENVIRONMENTAL POLICIES We work continuously to improve our quality and environmental targets by listening to the demands and expectations of public agencies, employees and customers. We strive to ensure that all our employees have the skills and expertise they require to discharge their duties and continuously improve our operations through the loyalty of our employees and their awareness of the vital role they play in meeting customer demands. We will take the necessary steps to continuously reduce our carbon footprint and prevent pollution. Hazardous waste will be handled and recycled or reused in an environmentally sustainable manner. We will choose suppliers with environmentally sound and approved products and who actively work to reduce their carbon footprint wherever it is economically viable. OVERALL QUALITY GOALS – (QDS) Quality – fewer claims and complaints Delivery reliability – improved delivery reliability Service – improved service OVERALL ENVIRONMENTAL GOALS Reduce the company’s unsorted waste by separating it into fractions that the waste contractor is able to manage. Reduced energy consumption Quality and environmental issues are two vitally important aspects of Anders Hedin Invest's endeavours to take account of all the Group’s business interests. Efficient and stable processes are important in Anders Hedin Invest's work to ensure high quality. 8 ANDERS HEDIN INVEST AB ANNUAL REPORT / 2015