Teng Tools users 1
TENG TOOLS AT SEA - Important components in Talli
nks on board machinery Since 2002 the Teng Tools tools concept has been an important part of AS Tallinks Groups fleet of 19 ships that cross the Baltic Sea. One might say that it was love at first sight as the relationship started with the ship Romantika. Since then products from the wide range of Teng Tools can be found in both Victoria as well as Baltic Princess and Baltic Queen. AS Tallink Group is one of the largest shipping companies in the Baltic area - both for passengers and for freight. The Estonian company has some 6,800 employees and operates on seven routes between Estonia, Finland, Sweden, Latvia and Germany. Today the fleet consists of 19 ships under the name of Tallink and Silja Line - during the operating year 2009/2010 they carried 8.4 million passengers. AS Tallink Group also has four hotels in Tallinn and one in Riga as the hotel chain Tallink Hotels. Fits hand in glove with our needs Since B&B Tools Estonia AS first started its operations in Estonia 1998, the close and good co-operation with Tallinks has been excellent. The manager who looks after this can testify to that. – On every ship there is need for a wide range of tools, machines, accessories and other equipment for on-going maintenance and then our comprehensive MRO concept (Maintenance, Repair and Operations, editor’s note) with Teng Tools as a key part of the programme fits hand in glove with our needs. From the very beginning these particular ships are equipped with the best tools and equipment there is on the market, as some of the strongest players come together. Other important success factors and competitive advantages for us has been excellent availability, logistics and the product quality. What type of tool are we talking about and how and by whom are they used? – We talk about needing a whole range of mechanical hand tools especially in the ships service workshop but also in other departments. The users are repairers and fitters and the tools are used particularly for maintenance and repairs. Why do you think they chose Teng Tools? – Teng Tools is an integrated part of our offer within the segment hand tools and the product has fulfilled the customers high demands on good performance – and at a reasonable price. How does the co-operation work and are the users satisfied? – The co-operation works very well. We have, over the years, established good relations with the created ships staff, which has an ever improving development of our co-operation. Our role is, and always has been, to listen to the users demands to be able to offer the exact solution. And I do know that the users are very pleased with the tool quality and performance. ® 16