Digitalisation Q1 2021 1
DIGITALISATION@HANDELSBANKEN Pilot: Consolidate y
our pensions! An agile approach allows for faster launches and constant development of our products and services. Pilots are an efficient way of pooling and sharing knowledge about our offerings and about what our customers appreciate. uring the spring, a pilot will be launched at 15 selected branches in Sweden where customers between 45 and 60 will receive an offer to consolidate all their pensions online, and receive advice by telephone from Transfer Advisory Services. The customers can access the offer by logging into Online Banking or the mobile app. D This is very much in line with our aim to be more proactive and based on our relationship and customer requirements, we can digitally provide customers with tips and advice that are relevant to their needs and their current life situation. 14 HANDELSBANKEN 2