Digitalisation Q1 2021 1
More knowledge sharing Advisory services are not
all about personal meetings. Handelsbanken has a large number of customers that are also interested in improving their own knowledge in numerous different ways. Offering simple, smart ways of sharing our knowledge is another important part of supporting our customers when, where and how it suits them. Our own digital finance and economics channel, EFN, is one example, as is our investment in a social media editorial team to support the entire Group and the branches. In January, Handelsbanken UK launched an interactive Wealth Management brochure, which serves both as a smart advisory support tool in meetings with prospective customers and as education material for branch-based staff on the increasingly important wealth and asset management offering. HANDELSBANKEN 23