Digitalisation Q1 2021 1
"I was pleasantly surprised to receive an answer
so quickly. The reply came by text message – quick and efficient – and it was easy to find my committed loan offer in Online Banking." (Customer feedback) Digital committed loan offers with automated decisions Applications from 3,000 customers. Total volume of SEK 5.7 billion. Green mortgages offering a digital application process 16,000 working hours saved Digital and automated applications and processing of temporary exemptions from mortgage payments introduced as a result of the pandemic A higher proportion of customers are keeping their loans at Handelsbanken! Individual rate offer prior to changes in mortgage terms , including new communication channels More people who start filling in a mortgage application complete it and send it to us New application process for mortgage loans and committed loan offers Increased inflows of applications for loan offers Greater visibility with marketing in online and social media channels Time savings for advisors and customers Home value digitally added in the loan application tool in Norway Green energy loans FUTURE INITIATIVES Digital credit decisions Digital pricing Digital instruments of debt HANDELSBANKEN 27