Digitalisation Q1 2021 1
In February, EFN Business Channel (EFN Ekonomikan
alen) launched an app to provide customers with an additional source of financial information. In Finland, we now offer mortgage loan quotes via the estate agent portal Dixu, which specialises primarily in digital viewings. Customers in Finland are now able to choose and display their PIN, set limits with regard to amounts and where their cards may be used using Online Banking. In Norway, there has been a further development of the corporate offering and Handelsbanken Insight has been upgraded so that the Bank can share information tailored more to customers’ individual needs on their dashboard. During the spring, private customers applying for mortgages will also have their home value included in the application. It will be easier for customers in Sweden to make card-related claims, as they will be able to register the claim on both open and secure websites. The customer merely needs to sign the claim with their BankID. HANDELSBANKEN 29