Hedin Moblity Group Integritetspolicy_ENG 1
Processing operations carried out To help you boo
k a servicing slot via our website Personal data processed • To make it possible to book a servicing slot on our website • Name • Email address, address and telephone number • Data about your vehicle, e.g. registration number, mileage, features Legal basis Balance of interests Processing is necessary for our legitimate interest in being able to help you with your dealings with us. Storage duration: Personal data is stored until your dealings with us are concluded. To communicate with you when you contact us by telephone and to improve our customer service Personal data processed Legal basis • Respond to and manage your customer service enquiry by telephone • Record customer service calls. • Transcribe and analyse calls using AI in order to identify recurring questions, areas for improvement and the quality of our service. • Use aggregated analysis results for monitoring and improving our customer service. • Name • Telephone number • Voice and information provided during the call • Case-related information, such as service, booking or sales information, registration number or VIN • Metadata related to the call, such as date and time, menu selections and call duration Balance of interests Processing is necessary for our legitimate interest in communicating with you, ensuring the quality of our customer service, training our employees and improving and developing our services. Processing operations carried out Storage duration: Call recordings, transcripts and analysis results are stored for up to 90 days and are then deleted, unless we need to retain them for longer in order to handle an ongoing matter or comply with legal obligations. Additional information: • If AI is used in connection with your telephone contact with us, the processing is not intended to make automated decisions that produce legal effects concerning you. • We use telephony service providers and AI-based analytics providers that process personal data on our behalf as data processors. • Personal data is not used to train general-purpose AI models unless specifically authorised by us. If you visit our website We analyse how the website is used and show you relevant offers on other sites you visit based on this analysis. This is explained in detail in the table below. 8 / 26
