DIGITALISATION Q2 2021 1
DIGITALISATION@HANDELSBANKEN For the third year r
unning: Handelsbanken is seen as the most innovative of the major banks When the ‘Swedish Innovation Index’ survey gave customers the chance to assess innovation at Swedish companies and organisations, Handelsbanken came out top of the list in the Bank & Insurance category. wedish Innovation Index is based on how customers perceive companies’ innovative capacity, and how attractive these innovations are seen to be. In addition to these factors, the survey also evaluates the companies’ offerings, deliveries, customer service and interaction spaces. S About SII Swedish Innovation Index, SII, is a study in which researchers at the CTF Service Research Centre at Karlstad University have called on customers to assess the innovative power of companies and organisations in the Swedish market. Read more about the study here: kau.se/ctf/svenskt-innovationsindex-sii 10 HANDELSBANKEN