DIGITALISATION Q2 2021 1
Customer relations platform An agile development
train started up in 2020. The planning of an initial pilot is under way in Sweden, where lessons learned from previous implementations in Denmark and the Netherlands will be useful. Cloud infra M365 Handelsbanken’s major transition to improved tools, using M365 as a global collaboration platform, has now been rolled out to a handful of users, and the roll-out plan for the autumn will soon be finalised. A technical pilot project is conducted during the summer in the PC and mobile environment, involving 100 employees. A larger scale pilot will take place in the autumn. Cloud infra Microsoft Azure The establishment of cloud infrastructure in Microsoft Azure for Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) is in the pilot phase, and the migration of as much of possible of the Bank’s distributed systems (X86-based systems on Windows Server and Linux) is expected to start in the autumn. HANDELSBANKEN 13