DIGITALISATION Q2 2021 1
“ Azure DevOps Services mean that the team can in
crease the pace of both development and innovation. Through this, we can reduce internal administration and develop additional customer functions at a lower cost. The tool is just one piece of a larger puzzle, and also requires organisational changes to allow for more autonomous teams, in order to achieve the effects we desire. ” John Leijonhufvud Berg, Online Customer Meetings 99% of customer interactions already take place in a non-physical environment – Skype, telephone, online, app. Nonetheless, the ambition is that such interactions should always be personal. Tools and working methods go hand in hand when it comes to delivering value. Web development in 2021 1. Update contact details in Online Banking (with Mobile BankID) In order to improve the opportunities for a personal customer contact wherever the customer wants to meet us 2. A guide to more equal pensions To contribute to reducing the pension gap between men and women 3. Responsive Online Personal Banking – mobile or other device For a better customer experience wherever the customer chooses to meet us 4. Thumbs up, measuring customer satisfaction directly in the user flow For direct feedback from customers, wherever the customer chooses to meet us 5. Visualised children’s offering for parents, all in one place To make it easier for parents to teach their children about finances and to start saving Tools and working methods go hand in hand in our efforts to deliver value Azure DevOps Services is a developer tool used for planning, co-operation, development, building and testing relating to applications. Azure DevOps Services is the first SaaS service used by Handelsbanken in a development flow, with the aim of improving our capacity to deliver more customer value via code. Azure DevOps Services has many strengths that we will be able to use to our advantage. It is fully integrated in Azure, and has a wide range of standardised, packaged integrations with various other Azure services, which will be a good support in regard to launches of applications and systems. This will facilitate Handelsbanken’s cloud migration, as we will be able to launch applications more easily and quickly with the help of the tools delivered by Microsoft. Work is under way to use Azure DevOps Services to its full extent, and to also use it for the launch of applications and systems run internally at Handelsbanken. HANDELSBANKEN 17