DIGITALISATION Q2 2021 1
DIGITALISATION@HANDELSBANKEN A changing, yet succ
essful, savings business One area that has seen significant development in recent years is Savings and Pension. In terms of communications, advisory services and trade, some major digital advances have been made – alongside an accelerated increase in fee and commission income. Commissions in funds, asset management and insurance, Q3 2019 – Q2 2021. 2 000 1 500 New European markets for equities trading Development of Savings Guide 1 000 Improved process for managing information mandates Advisory support also available in English 500 Possibility of buying and selling funds, and organising monthly savings via the mobile app in Finland Our insights in Market Info, new blog focusing on inspiration 0 Q3 2019 18 2020 HANDELSBANKEN Launch of Pension Guide advisory service in Sweden – Needs analysis support and guide for pensions advice Survivors’ protection supplemented in the Pension Guide Entirely new start page for Savings & Investments on mobiles Ability to assign name to ISA/Custody account on mobile Design and expanded contents in the app Savings & Investments Launch of new advisory tool in Norway – Following this, three home markets now have the same advisory system Reduced brokerage for securities transactions in the Nordic markets Information collection in the app – the customer can provide their information in the app prior to an advisory session Expanded content Market information Automatic import of power of attorney responses from the insurance factory Digital signing of products and agreements after advisory sessions in Norway – Efficient and simple for customers to make decisions in online meetings New po for Priva custom Banking Launch in the a Launch advisory – Needs and gui advice Model s manage Private – Stream rational