DIGITALISATION Q2 2021 1
DIGITALISATION@HANDELSBANKEN At the end of the da
y, people are at the centre of everything Behind and in front of the new technology, processes and deliveries, we find what is most important: people. t Handelsbanken we continue to work according to the tradition of always focusing on people and placing our trust in the individual. And it is critical for us that we continue with this even while undergoing our transformation. Most of all, this means having the right employees – not just in customer meeting, but also in the development of the tools, products and services that customers use themselves to an ever greater degree. Our culture and our values are equally important all over the Bank, if we are to live up to our promises and our customers’ exacting demands of us as a Bank and long-term partner. A Therefore, the recruitment of employees within the development area does not, for example, relate solely to technical competency or specialist expertise. It is also just as important that new employees share our values, and both want to and can act as cultural ambassadors for us from a broader perspective. Our belief is that this is more important to us as a Bank and to our impact on society in general. With this as a foundation, it is always possible to train within different areas, which is also encouraged and supported through a variety of means. 34 HANDELSBANKEN 2