DIGITALISATION Q2 2021 1
DIGITALISATION@HANDELSBANKEN Contents No 2, 2021
To position ourselves even closer to our customers, in order to better support them based on their own circumstances and goals, is an important part of Handelsbanken’s digitalisation journey. There are many ways to achieve this, and the technological opportunities available to us are almost unlimited. At the same time, it is crucial that we continue the journey in our own way, so we can live up to our ambition of providing advice for life, with empathy and attentiveness for the customer. 150 years of constant transformation Page 8 Handelsbanken is seen as the most innovative of the major banks Page 10 Up in the clouds Page 12 Augmented Intelligence: With human nature – not against it! Page 14 Web and app development based on the customers’ – and our – needs Page 16 A changing, yet successful, savings business Page 18 6 HANDELSBANKEN 2