Privacy policy Hedin Mobility Group 1
• our dealers, general agents and/or vehicle manu
facturers if you are our customer so we can send customer research, follow up on your purchase and send relevant marketing; • finance companies we work with if you have opted for financing for your purchase from us; • insurance companies we work with if you have opted for insurance for your purchase from us or if it is necessary for repairs, for example: • our payment service provider Resurs Bank to administer your payment if you purchase from our online store. If your choose to pay by invoice, Resurs Bank can share your personal data with credit reference agencies to assess your financial circumstances; • our delivery and packing services process your personal data to ship parcels and manage any returns when you purchase from our online store; • our customer service providers and chat providers on our website; • external partners who help us to administer our marketing; • Google and Meta who provide the digital channels we use to provide you and other potential customers with tailored marketing; and • Google and Hotjar which analyse the use of our website and therefore have access to your personal data if you use our website. For more information on how we share your personal data please contact us using the contact details provided at the start of this privacy policy. Is your personal data shared outside of the EU/EEA? As a general rule, we and the bodies with which we share your personal data process your personal data only within the EU/EEA. The following exceptions apply, however: • When you use our website or make a purchase from our online store, we use Google, Meta and Hotjar services to improve our services. Your personal data is transferred to the USA if you give consent for this personal data processing. We have anonymised personal data as much as possible to avoid your personal data being processed outside of the EU/EEA. • In certain cases, it is necessary for our contracted IT service providers to process and transfer your personal data outside of the EU/EEA according to our instructions. Our IT service providers, Google, Meta and Hotjar use standard agreement clauses when transferring personal data outside of the EU/EEA. The IT service providers, Google, Meta and Hotjar have multiple security measures so that as far as possible, when transferred, your personal data is protected to the same extent as it is within the EU/EEA. The standard agreement clauses are a set of agreement clauses which have been approved by the EU Commission to safeguard your personal data when it is transferred outside of the EU/EEA. If you have any questions regarding how we share your personal data, e.g. about the legal basis we have to share it, or if you would like a copy of the appropriate security measures we have taken, please contact us using the contact details provided above. Detailed description of personal data processing If you make contact with us, chat with us or use our social media When you make contact with us, e.g. via our chat or social media, we will process your personal data as described in the tables below. We collect your personal data directly from you when you make contact with us. If you use our social media, we process the personal data we have collected directly from you and which is found on the social media we use. In certain cases, we make contact with you to provide you with relevant marketing and in such cases, we may have collected your data from a third party. 6 / 23