Anders Hedin Invest Årsredovisning 1
BUSINESS CONCEPT The Group shall a leading partne
r in meeting market demands for vehicle-based transportation. We generate value for our customers through first-rate availability, service and delivery assurance. Cooperation with customers and suppliers will lead to long-term profitability and continued development. STRATEGY Our overall strategy is profitable growth. Profits will increase steadily through improved service, greater productivity and motivated employees. Growth will take place in automotive-related activities. QUALITY AND ENVIRONMENTAL POLICIES Quality and environmental issues are two key elements in Anders Hedin Invest’s endeavor to safeguard all the Group’s interests throughout the whole of its business operations. The Hedin Bil Group has been certified according to ISO 9001 and ISO 14001 since 2005. The aim behind the company’s systematic quality and environmental work is that day-to-day operations will be permeated by consideration for the environment, as well as health and quality, and that our workplaces will be perceived as being a source of stimulation and development for all employees. The Company’s competitiveness and brand are reinforced through its committed, responsible employees and managers. VISION The company’s ambition is that our systematic quality and environmental work will result in long-term profitability with the aim of promoting development. Our work will contribute to ensuring that our overall quality and environmental goals will be achieved. The goals can be summarized as follows: WE EXCEED THE CUSTOMER’S EXPECTATIONS Our aim is that employees will act as ambassadors for our brand, and in all their dealings with the company, the customer’s expectations will be exceeded. We regard world-class customer care as a powerful means of competition. Our motto, Reliability and Accessibility, indicates that each customer should feel recognized and important. This will permeate our actions in every situation in which we meet customers and other stakeholders, both internal and external. WE REDUCE OUR ENVIRONMENTAL IMPACT THROUGH COOPERATION Through active cooperation between management, supervisors, employees, suppliers, public sector bodies and industry organizations, we ensure that our environmental load is reduced and that the spread of pollutants is prevented. Environmentally hazardous substances will be taken care of and recycled or processed in a long-term, environmentally correct manner. WE EXCEED EXTERNAL DEMANDS We regard current legislation, binding demands and expectations as the absolute minimum to achieve our objectives. We urge our employees, customers, partners and other stakeholders to have consistently high expectations of the work we do. WE ASSUME RESPONSIBILITY Our employees are committed and assume responsibility for every element of the work that is performed. Our managers represent clear, visible leadership. All employees comply with routines and rules and draw attention to and report potential improvements and shortcomings in our processes. WE HAVE A CLEAR ALLOCATION OF RESPONSIBILITY Our systematic quality and environmental work is founded on a clear allocation of responsibility. We drive the company forward through active performance management with the aim of consistently improving the operational outcome. We conduct regular follow-ups to ensure we comply with our undertakings and assurances. WE HAVE A HIGH LEVEL OF EXPERTISE We ensure that our managers and employees have the correct level of expertise in order to offer guidance and contribute to developing our quality and environmental work. We impose strict demands on partners and suppliers. ANDERS HEDIN INVEST AB / ANNUAL REPORT / 2017 9