Teng users 1
Sandvik changed to Teng Tools - With the help of
former world champion Tony Rickardsson Three years ago Swedish retailer chain TOOLS concluded a national agreement with the Sandvik Group. The agreement specifi ed, amongst other things, that Sandvik replaced its range of Bahco products with Teng Tools. One thing that tipped the balance was a comment from a purchaser at Sandvik who said; “if Tony Rickardsson can use Teng Tools then it must be good stuff ” end of quote. Sandvik used to own Bahco and used the brand name Sandvik Bahco. But fi ve years ago Sandvik decided to focus on its core business and sold the hand tools business area to Snap on. Bahco stayed as a phenomenon within the group due to its long tradition. Bahco was the heart of the business. Therefore, Erik Holmvall, KAM Sandvik at TOOLS did not have any big hopes to break this tradition. The second largest employer in Sweden - Through the national agreement we got the possibility to make an extensive range review, in other words to take away duplications, check quality, pricing, etc. of the Sandvik stock in Sandviken, says Erik Holmvall. And this is no ordinary stock. The turnover for the stock is 100 million Swedish crowns a year and provides most of Sandviks productions plants with machines, tools and supplies. 6,500 after Volvo Torslanda in people work there which makes the unit Sweden’s next largest employer Gothenburg. And here TOOLS got in with the Teng Tools range. How did you succeed with this? - We invited down all category decision makers from Sandvik to Alingsås to let them see the Teng Tools exhibition. It was then that one of the buyers at Sandvik said the now often quoted words about Tony Rickardsson and everything was clear, says Erik Holmvall and laughs. One complaint in three years When the decision was taken Teng Tools became the standard range at Sandvik and the majority of Bahco products were replaced. The conversion has been better than expected and even the most Bahco-friendly users seem to be satisfi ed with Teng Tools according to Erik Holmvall. - We have during the years had ONE complaint, that was on a 16 mm socket, but you should remember that we deliver approximately every 4,000 Teng Tools products year. A very good result I would say. Other impressive fi gures came up when Erik and his colleagues made some calculations which showed that costs reduced by 20-30 % for hand tools for Sandvik. TOOLS Sandviken Marcus Ekqvist, Daniel Tjus and Bosse Larsson. Direct delivery Today deliveries are made directly from the product companies to Sandvik. On-line orders made before 12.30 are delivered the next morning. - About half of everything that is ordered is delivered directly and the rest is so called “to-order products” that go through TOOLS Sandviken. Our main task is to present and recommend new products. We have one man working full time who is dedicated to working with Sandvik. So it really is an important customer, ends Erik Holmvall. 17