2023 - Privacy Policy Hedin Mobility Group 1
If you make a purchase on our online store We pro
cess your personal data in connection with your visit and/or purchase on our online store. We collect your personal data from you when you make your purchase or provide us with your personal data in another way. The payment service provider we use can also use your personal data that they have previously stored. You can read more about this in the information the payment service provider has given you. Processing operations carried out • To receive and register your order • To implement payment • To send order confirmation • To deliver your order To administer your purchase Personal data processed • Name • Address, email address and telephone number • Personal identification number if you have chosen to specify this • Order information, e.g. which product you have ordered • Registration number and/or model of your vehicle if you have chosen to give it or if you are buying a vehicle service, e.g. change of tyres • Payment information To be able to fulfil our agreement with you we have to process certain personal data about you as a customer, e.g. your contact details and information about your purchase. You need to provide us with such data in order to complete your purchase. Storage duration: Personal data is stored for the period of time you are making the purchase and afterwards for the purposes provided in the tables below, e.g. if you have an account with us or we need to fulfil legal requirements concerning accounting. In addition to the above, your personal data is also processed by the payment service provider Resurs Bank to complete your payment. Resurs Bank is an independent personal data controller for such processing and will inform you separately about how your personal data is processed. Processing operations carried out • To respond to and handle your customer service cases by email, telephone, our chat or social media To administer customer service cases Personal data processed • Name • Email address and telephone number • The data you provide, e.g. order number, and other information from our communication with you Legal basis Fulfilment of agreement Processing is necessary to fulfil the agreement concerning your purchase. Legal basis Balance of interests Processing is necessary for our legitimate interest in helping you with your cases. Storage duration: The personal data is erased within six months from the conclusion of the matter. 12 / 26