2023 - Privacy Policy Hedin Mobility Group 1
Processing is also necessary for our legitimate i
nterest in being able to best help you with your matter and to protect ourselves against or initiate any legal claim. To be able to fulfil our agreement with you and meet to requirements of consumer law, we have to process certain personal data about you as a customer, e.g. information about your purchase. You need to provide us with such data so that we can e.g. handle your complaint. Storage duration: We always try to handle your cases as quickly as they arrive and erase your personal data within six months of closing the matter. Processing operations carried out To follow up on your purchase and improve our products and services Personal data processed Legal basis • To follow up on your purchase by sending relevant reminders, updates and marketing related to the product or service you purchased, such as about servicing or possible upgrades and add-on purchases • To share your personal data with our group companies, dealers, general agents and/or vehicle manufacturers so that follow-up is possible • To improve our products and services by sending requests to participate in surveys • To manage the responses you provide in the survey and collate statistics from the results of our surveys • To share your personal data with our group companies, dealers, general agents and/or vehicle manufacturers so that surveying is possible Storage duration: The personal data is stored for the above purposes for five years after completion of the purchase. However, we cease to process your personal data earlier if you object to our processing • Name • Email address • Information you provide in the survey Balance of interests Processing is necessary for our legitimate interest in being able to contact you with a request to evaluate our products and services in order for us to improve them. • Name • Email address and telephone number • Information about your purchase Balance of interests Processing is necessary for our legitimate interest in being able to show you relevant updates in relation to your purchase, improve our products and services and send you marketing. 17 / 26