2023 - Privacy Policy Hedin Mobility Group 1
Processing operations carried out To manage withd
rawal of consent, warranty, complaints or other claims Personal data processed Legal basis • To handle potential withdrawal from the purchase • To handle potential guarantee or complaints cases or other claims • To initiate potential claims • Name • Address, email address and telephone number • Data from our communication with you in connection with your claim, e.g. data about the order in question Legal obligation, performance of contract and balancing of interests When you contact us with any potential question or claim relating to your purchase, it is necessary to process your personal data for us to be able to fulfil our agreement with you. When your claim arises by law, such as when you exercise your right of withdrawal or complaint, processing is also necessary for us to be able to act in accordance with consumer law (the UK Consumer Contracts Regulations 2013,and 2015 Consumer Rights Act) and thereby comply with a legal obligation. Processing is also necessary for our legitimate interest in being able to best help you with your matter and to protect ourselves against or initiate any legal claim. To be able to fulfil our agreement with you and meet to requirements of consumer law, we have to process certain personal data about you as a customer, e.g. information about your purchase. You need to provide us with such data so that we can e.g. handle your complaint. Storage duration: We always try to handle your cases as quickly as they arrive and erase your personal data within six months of closing the matter. Processing operations carried out To follow up your purchase and improve our products Personal data processed Legal basis • To follow up on your purchase by sending relevant reminders, updates and marketing related to the product you purchased, such as about servicing or possible upgrades and add-on purchases • To share your personal data with our group companies, dealers, general agents and/or vehicle manufacturers so that follow-up is possible • To improve our products and services by sending requests to participate in surveys • Name • Email address • Information you provide in the survey Balance of interests Processing is necessary for our legitimate interest in being able to contact you with a request to 13 / 26 • Name • Email address and telephone number • Information about your purchase Balance of interests Processing is necessary for our legitimate interest in being able to show you relevant updates in relation to your purchase, improve our products and services and send you marketing.