2023 - Privacy Policy Hedin Mobility Group 1
• To administer your purchase of a vehicle servic
e, e.g. tyre storage, change of tyres, service or other workshop service • To implement payment • Provide you with the service you have purchased • Name • Address, email address and telephone number • Registration number • Information about your purchase, e.g. which vehicle service you have purchased • Payment information • Information about previous work carried out on your vehicle if you are purchasing a vehicle service, e.g. repairs or servicing • To manage our relationship with you when you hire, lease or test drive one of our vehicles • Name • Address, email address and telephone number • Personal identification number • Payment information To be able to fulfil our agreement with you we have to process certain personal data about you as a customer, e.g. your contact details and information about your purchase. You need to provide us with such data in order to complete your purchase, hire or lease. Storage duration: Personal data is stored for the time necessary to complete your order and supply the item/s you have ordered and then for the purposes shown in the table below, e.g. to follow up on your purchase or to fulfil legal requirements for accounting. Processing operations carried out To administer customer service cases and handle warranty, complaints or other claims Personal data processed Legal basis • To respond to and handle your customer service cases by email, telephone, our chat or our website • To handle potential guarantee or complaints cases or other claims • To initiate potential claims • Name • Address, email address and telephone number • Information about your vehicle • Information about your purchase • Information from our current and past communications with you in connection with your customer service case or claim, such as information about your purchase and past cases Performance of contract, legal obligation and balancing of interests When you contact us with any potential question or claim relating to your purchase, it is necessary to process your personal data for us to be able to fulfil our agreement with you. When your claim arises by law, such as when you exercise your right of withdrawal or complaint, processing is also necessary for us to be able to act in accordance with consumer law (the UK Consumer Rights Act 2015) and thereby comply with a legal obligation. 16 / 26