ANNUAL REPORT 2017 Director-General's Statement
ANNUAL REPORT 2017 LFV is with you on the travel
ANNUAL REPORT 2017 This is LFV
ANNUAL REPORT 2017 The Year in Brief
ANNUAL REPORT 2017 Operating Environment and Marke
t
ANNUAL REPORT 2017 Strategy and Objectives
ANNUAL REPORT 2017 Customer Focus CUSTOMERS CUSTOM
ER BENEFIT TO THE GREATEST POSSIBLE EXTENT With increased travel and changed travelling patterns, as well as requirement on sustainable and efficient deliveries; airlines, airports, and providers of air navigation services work to be attractive and meet the requirements. Aviation safety is always LFV’s top priority. It is a part of all our processes and is achieved in cooperation between humans, technology, regulations, and organisation. In addition, LFV invests in collaborations within research, innovation, and development to maintain and develop safety, increase cost efficiency, capacity, and sustainability with a reduced environmental impact. LFV operates on the domestic as well as the international market. Our customers are divided in five groups: • En route • The Swedish Armed Forces • The Swedish deregulated market • Swedavia • The international market With the customers' needs in focus For several of LFV’s customer groups, there is a structure for meeting forms and agenda. The meetings are strategic, tactical, and operative to ensure long-term objectives and agreed deliveries. This mainly concerns the airlines, the Swedish Armed Forces, and Swedavia. Every customer has an appointed customer manager and the forms for delivery and follow-up are regulated by different agreements. During the year LFV has met representatives from the five delivery areas in different meeting constellations and forums to develop the collaboration forms and get foundations for priorities. Availability, capacity, flexibility, and delivery ability are areas where LFV is assessed. Our customer promise still stands: “We help our customers to position themselves”. Cooperation, partnerships and developed offers In November, LFV and Swedavia signed and agreement for remote air navigation management for four of Swedavia's airports: Kiruna Airport, Umeå Airport, Åre Östersund Airport and Malmö Airport. The agreement 16 includes a long-term strategic partnership to develop the cooperation forms. A common centre for air navigation management is under construction at Arlanda. Airlines Sometimes international representatives for IATA participates in the strategic meeting with the airlines where long-term issues, such as capacity and delivery are discussed. Capacity and delivery has worked well during the year, with very few delays. At a tactical national level, finances and investments are discussed. LFV will have to develop the capacity and invest in new systems for future needs. In the long run, the airlines will pay for these investments through charges. At the operative level LFV meet the largest airlines trafficking Sweden; SAS, Norwegian, Ryanair, and Novair, in a forum for discussion of different proposals, which may entail simplifications and improvements in processes and routines. During the year changes have been carried out in the AIP, Aeronautical Information Publication, and the interpretation of how drones in the airspace will be managed. The Swedish Transport Agency, the supervisory authority for LFV, is an important partner in developing regulations and methods. Therefore, concurrent reviews and dialogues are carried out during the year. The Swedish Armed Forces A formalised meeting structure in several levels exists for the military aviation services as well. LFV’s deliveries and committments are followed-up, both centrally and locally at the airports where LFV provides air traffic navigation services. During the year LFV has developed a flexible base concept for military aircraft to start and land on roads. The first of this kind was carried out at Gotland in 2017. LFV’s participation in the large military exercise Aurora was a cooperation on many level where LFV contributed to the part of the exercise containing aircraft and airspace could be carried out with very good results. LFV delivers flexibility and availability from specific needs when it comes to employees and placement. This also applies to new ways of thinking to find solutions and opportunities for the civil and military aviation to continue to work together in a common airspace. Airports LFV has private, municipal, or state-owned airport customers. For each customer, there are agreement which are the basis for delivery, information exchange, and follow-up. Air traffic management and other related services are a large part of the airport's collected delivery to its customers. LFV is a natural partner in the long term for the airports' development. There is a need for different services for airports, where flight inspection is important. That is why LFV invests in a new developed system to be able to offer more modern and cost efficient services, both domestic and international. Customer events and activities During the year, LFV participated in the global industry fair, World ATM. LFV participated in Almedalen Week, with its own seminars as well as, in collaboration with others arranged the Aerospace Day on the theme "Air and Space". Over the years LFV has received over 5,000 visitors from all over the world at the LFV centre for remote air traffic services in Sundsvall, which services both Örnsköldsvik Airport and Sundsvall Timrå Airport. There is widespread interest in studying the research and innovation, on which the remotely operated air traffic services is based, on site. LFV ANNUAL REPORT 2017
ANNUAL REPORT 2017 Environment
ANNUAL REPORT 2017 Aviation Safety
ANNUAL REPORT 2017 Innovation
ANNUAL REPORT 2017 Cooperation and Partnerships
ANNUAL REPORT 2017 Employees
ANNUAL REPORT 2017 Board of Director's Report
ANNUAL REPORT 2017 Income Statement, Comments on t
he Income Statement
ANNUAL REPORT 2017 Balance Sheet
ANNUAL REPORT 2017 Comments on the balance sheet a
nd funds statements
ANNUAL REPORT 2017 Financing
ANNUAL REPORT 2017 Accounting and Valuation Princi
ples
ANNUAL REPORT 2017 Notes
ANNUAL REPORT 2017 Investments
ANNUAL REPORT 2017 Reporting in Accordance with Pe
rformance Plan
ANNUAL REPORT 2017 Reporting in Accordance with Ap
propriation Directions
ANNUAL REPORT 2017 Risk Management
ANNUAL REPORT 2017 Dividend Proposal
ANNUAL REPORT 2017 Audit Report
ANNUAL REPORT 2017 Board of Directors
ANNUAL REPORT 2017 Group Management
ANNUAL REPORT 2017 Five Years at a Glance
ANNUAL REPORT 2017 Abbreviations and Explanations