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ANNUAL REPORT 2017 Director-General's Statement
ANNUAL REPORT 2017 LFV is with you on the travel
ANNUAL REPORT 2017 This is LFV
ANNUAL REPORT 2017 The Year in Brief
ANNUAL REPORT 2017 Operating Environment and Marke
t
ANNUAL REPORT 2017 Strategy and Objectives
ANNUAL REPORT 2017 Customer Focus
CUSTOMERS AND STAKEHOLDERS MEETINGS AIRLINES • St
rategy meetings • Tactical meetings with airlines • Operative meetings AIRPORTS • Customer meetings • Local operational meetings • Follow-up of delivery • Aviation safety meetings THE SWEDISH ARMED FORCES PILOTS • Strategic, tactical and operational meetings at all levels • Regular visits at the airlines' crew bases • Personal contact at the airlines most frequequenting Arlanda and Bromma EMPLOYEES AND MANAGERS • Workplace meetings • Information meetings • Employee survey • Leadership forum • Intranet TRADE UNION REPRESENTATIVES • Collaboration at group and local level • Trade union day – dialogue meeting with representatives from the group management SUPPLIERS AND PARTNERS SUPERVISORY AUTHORITY THE SWEDISH TRANSPORT AGENCY AND EUROCONTROL THE OWNER • Agreement and follow-up meetings • Supervision and follow-up • Consultation meetings • Tertial meetings and other meetings with the Division for State-owned enterprises at the Ministry of Enterprise and Innovation • Interim financial reports and annual report THE PUBLIC/MEDIA • lfv.se • Annual Report • Press releases • Social media LFV’s values are guidelines in the work and the meeting with customers and stakeholders. IMPORTANT ISSUES • Capacity and delivery • Delivery • Follow-up • Airport development • LFV’s offer and services • Flexibility and availability • New solutions • Information and experience exchange • Changes, development • Teamwork between pilots and air traffic controllers • LFV’s change process • Values and corporate culture • Operational information • Strategic and operational issues • LFV’s change process • Values and corporate culture • Operational information • Strategic and operational issues • Delivery • Quality • Collaboration • LFV’s delivery • Quality • Certificate compliance • Charges • Objectives, strategies, and follow-up of the operations • LFV’s mission, role, and areas of responsibility • LFV’s offer and services SOLUTION ORIENTED LFV ANNUAL REPORT 2017 COMMITTED INNOVATIVE 17
ANNUAL REPORT 2017 Environment
ANNUAL REPORT 2017 Aviation Safety
ANNUAL REPORT 2017 Innovation
ANNUAL REPORT 2017 Cooperation and Partnerships
ANNUAL REPORT 2017 Employees
ANNUAL REPORT 2017 Board of Director's Report
ANNUAL REPORT 2017 Income Statement, Comments on t
he Income Statement
ANNUAL REPORT 2017 Balance Sheet
ANNUAL REPORT 2017 Comments on the balance sheet a
nd funds statements
ANNUAL REPORT 2017 Financing
ANNUAL REPORT 2017 Accounting and Valuation Princi
ples
ANNUAL REPORT 2017 Notes
ANNUAL REPORT 2017 Investments
ANNUAL REPORT 2017 Reporting in Accordance with Pe
rformance Plan
ANNUAL REPORT 2017 Reporting in Accordance with Ap
propriation Directions
ANNUAL REPORT 2017 Risk Management
ANNUAL REPORT 2017 Dividend Proposal
ANNUAL REPORT 2017 Audit Report
ANNUAL REPORT 2017 Board of Directors
ANNUAL REPORT 2017 Group Management
ANNUAL REPORT 2017 Five Years at a Glance
ANNUAL REPORT 2017 Abbreviations and Explanations